Join our Servicing Design Team as an essential member, where you will create and maintain tools that our Client Service Representatives in the Home Office rely on as well as other integrated and connecting experiences. You will work closely with a committed team of designers, product managers, and engineers to update and improve the key areas of the servicing tooling and experience. You will address complex issues and handle design challenges with a methodical and analytical approach.

Primary Duties & Responsibilities

• Analyze tough problems and think though design challenges in a systematic way.
• Work under the guidance of a more senior UX designer, while still having ownership over own work.
• Follow an iterative design process to wireframe, prototype, and validate design ideas.
• Produce work that follows UX best practices, internal guidelines, and also brings fresh ideas to the table.
• Collaborate with other designers, product owners, and technologists, and contribute to the larger design team through research, presentations, and internal projects.

Qualifications

• Experience completing most UX deliverables.
• A self-starter who is user-focused, detailed, and solutions-oriented.
• Basic knowledge of the fundamentals of user-centered design, visual design, brand development, and how products are put together.
• An extreme passion for understanding the user, and a strong communicator of the user's perspective throughout the design process.
• An understanding that UX is more than just UI, but includes all user-centered design activities from research, concepting, flows, sitemaps wireframes, prototypes, annotations, and more.
• Working knowledge of design and prototyping tools, such as Photoshop, Sketch, Illustrator, Invision and anything else needed to get the job done.
• A strong online portfolio available for viewing.

#LI-Hybrid

Compensation Range:

Pay Range - Start:

$76,650.00

Pay Range - End:

$142,350.00